Effective Date: 20th November 2018
Last Updated: 17th June 2025
1. ACCEPTANCE OF TERMS
These Terms and Conditions ("Terms") govern your use of the website operated by Me and Qi LLC, a Colorado limited liability company ("Company," "we," "us," or "our"), and all related services (collectively, the "Service"). By accessing or using our website, creating an account, or making a purchase, you ("User," "you," or "your") agree to be bound by these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICE.
2. DEFINITIONS
- "TCM" means Traditional Chinese Medicine
- "Products" includes all herbs, formulas, supplements, and related items offered through our Service
- "Content" includes all text, images, videos, and educational materials on our website
- "Third-Party Suppliers" means independent vendors whose products we offer through our marketplace
- "Account" means your registered user account on our Service
3. IMPORTANT MEDICAL DISCLAIMERS
3.1 FDA Statement
The products and statements made on this website have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.
3.2 Not Medical Advice
All content, including educational materials about TCM, is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider before using any herbal products or making changes to your health regimen.
3.3 Individual Results May Vary
Results from using our products may vary significantly between individuals. We make no guarantees regarding the effectiveness, safety, or suitability of any product for your specific condition.
3.4 Health Conditions and Medications
You are solely responsible for:
- Consulting healthcare providers before use if you have medical conditions
- Checking for drug interactions with current medications
- Discontinuing use if adverse reactions occur
- Informing your healthcare providers about your use of our products
3.5 Not a Substitute for Professional Care
Our products and information are not substitutes for professional medical care. Do not delay seeking medical attention based on information from our website.
4. ACCOUNT TERMS
4.1 Eligibility
You must be at least 18 years old to create an account or make purchases. By using our Service, you represent that you meet this age requirement.
4.2 Account Information
You agree to:
- Provide accurate, current, and complete information
- Maintain the security of your account credentials
- Promptly update your information when it changes
- Accept responsibility for all activities under your account
4.3 Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, harmful, or illegal activities.
5. PRODUCTS AND SERVICES
5.1 Product Categories
We offer:
- Me and Qi Branded Products: Formulated and quality-controlled by us
- Third-Party Products: Sourced from independent suppliers and clearly identified as such
5.2 Product Information
While we strive for accuracy, we do not warrant that product descriptions, images, pricing, or availability are error-free. We reserve the right to correct errors and update information without notice.
5.3 Age and Health Restrictions
Certain products may have age restrictions or health contraindications. You are responsible for ensuring products are appropriate for your use.
5.4 Availability and Discontinuation
Product availability is subject to change. We reserve the right to discontinue any product without notice.
6. THIRD-PARTY PRODUCTS AND SUPPLIERS
6.1 Marketplace Model
We operate as a marketplace connecting customers with third-party suppliers. For third-party products:
- We are not the manufacturer or producer
- Quality, safety, and compliance are the supplier's responsibility
- Warranties and guarantees are provided by the supplier, not us
- We facilitate transactions but are not a party to the sale
6.2 Limited Responsibility
While we attempt to work with reputable suppliers, we:
- Do not manufacture, test, or inspect third-party products
- Are not responsible for product defects, contamination, or adverse reactions
- Cannot guarantee the accuracy of third-party product information
- Are not liable for supplier failures or misconduct
6.3 Supplier Disputes
Disputes regarding third-party products should be directed to the supplier. We may assist in facilitating communication but are not obligated to resolve supplier-related issues.
7. ORDERS, PAYMENT, AND PRICING
7.1 Order Acceptance
All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including:
- Product unavailability
- Pricing errors
- Fraudulent or suspicious activity
- Violation of these Terms
7.2 Pricing and Fees
- Prices are subject to change without notice
- Shipping, handling, and tax charges are additional
- We reserve the right to correct pricing errors
7.3 Payment
Payment is required at the time of order. We accept major credit cards and other payment methods as indicated. You authorize charges for your order total, including applicable taxes and fees.
8. SHIPPING, DELIVERY, AND RETURNS
8.1 Shipping
- Shipping times are estimates and not guaranteed
- Risk of loss transfers to you upon delivery
- International shipping may be subject to customs delays and restrictions
- Some products may have shipping restrictions based on local laws
8.2 Return Policy
Given the nature of health products:
- Unopened products may be returned within 30 days
- Opened products cannot be returned for safety and hygiene reasons
- Products past expiration date cannot be returned
- Custom or personalized products are not returnable
- Return shipping costs are your responsibility unless the return is due to our error
8.3 Refunds
Approved returns will be refunded to the original payment method within 7-10 business days of receiving the returned items.
9. PROHIBITED USES
You may not use our Service to:
- Violate any laws or regulations
- Infringe intellectual property rights
- Transmit harmful code or malware
- Harass, threaten, or harm others
- Make false or misleading claims about products
- Resell products for commercial purposes without authorization
- Circumvent security measures
- Collect user information without permission
- Make medical claims about products
10. INTELLECTUAL PROPERTY
10.1 Our Content
All content on our website, including text, graphics, logos, and educational materials, is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws.
10.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes.
10.3 User Content
By submitting reviews, comments, or other content, you grant us a perpetual, worldwide, royalty-free license to use, modify, and display such content. You represent that you own or have permission to submit such content.
10.4 Trademark
"Me and Qi" and our logos are trademarks of Me and Qi LLC. Unauthorized use is prohibited.
11. PRIVACY AND DATA PROTECTION
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our privacy practices.
12. DISCLAIMERS AND WARRANTIES
12.1 Service Disclaimer
Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
12.2 No Warranties on Results
We do not warrant that:
- Our products will achieve any particular health outcomes
- The Service will be uninterrupted or error-free
- Defects will be corrected
- The Service is free from viruses or harmful components
12.3 Health Product Disclaimers
- Individual responses to herbal products vary significantly
- Allergic reactions and adverse effects are possible
- Product potency and quality may vary due to natural variations
- We do not guarantee safety or efficacy for any individual
13. LIMITATION OF LIABILITY
13.1 Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF OUR SERVICE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS LESS.
13.2 Excluded Damages
WE SHALL NOT BE LIABLE FOR:
- INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
- LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
- PERSONAL INJURY OR PROPERTY DAMAGE
- ALLERGIC REACTIONS OR ADVERSE HEALTH EFFECTS
- DRUG INTERACTIONS OR COMPLICATIONS
- THIRD-PARTY SUPPLIER FAILURES OR MISCONDUCT
13.3 Health-Related Disclaimers
We are not liable for:
- Adverse reactions to products
- Interactions with medications or health conditions
- Failure to achieve desired health outcomes
- Reliance on educational content without professional consultation
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Me and Qi LLC, its officers, directors, employees, agents, and suppliers from any claims, losses, damages, or expenses (including reasonable attorneys' fees) arising from:
- Your use of our Service or products
- Your violation of these Terms
- Your violation of any third-party rights
- Any adverse health effects from product use
- Your misuse of products or failure to follow instructions
15. TERMINATION
15.1 Termination by You
You may terminate your account at any time by contacting us or ceasing to use our Service.
15.2 Termination by Us
We may terminate or suspend your access immediately, without notice, for:
- Violation of these Terms
- Fraudulent or illegal activity
- Chargebacks or payment disputes
- Misuse of products or services
15.3 Effect of Termination
Upon termination:
- Your right to use the Service ceases immediately
- Outstanding obligations survive termination
- We may retain certain information as required by law
16. GOVERNING LAW AND DISPUTE RESOLUTION
16.1 Governing Law
These Terms are governed by the laws of the State of Colorado and applicable federal laws, without regard to conflict of law principles.
16.2 Jurisdiction
Any legal action must be brought in the state or federal courts located in Denver, Colorado. You consent to personal jurisdiction in these courts.
16.3 Dispute Resolution
Before filing any lawsuit, you agree to attempt resolution through good faith negotiation. If unsuccessful, disputes may be resolved through binding arbitration in Denver, Colorado.
16.4 Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits.
17. GENERAL PROVISIONS
17.1 Entire Agreement
These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and us.
17.2 Modifications
We reserve the right to modify these Terms at any time. Changes will be posted on our website, and continued use constitutes acceptance of modified Terms.
17.3 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.4 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.
17.5 Assignment
You may not assign these Terms without our written consent. We may assign these Terms without restriction.
17.6 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.
18. REGULATORY COMPLIANCE
18.1 FDA Compliance
Our products comply with applicable FDA regulations for dietary supplements. However, they have not been evaluated by the FDA for safety or efficacy.
18.2 State Regulations
Products may be subject to varying state regulations. You are responsible for ensuring compliance with applicable local laws.
18.3 International Regulations
International customers are responsible for compliance with their local import regulations and customs requirements.
19. CONTACT INFORMATION
Me and Qi LLC
1500 N Grant St #4407
Denver, CO 80203
Email: support@meandqi.com
For questions about these Terms, please contact us using the information above.
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.