Effective Date: 20th November 2018
Last Updated: 17th June 2025
Me and Qi LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
BY USING OUR WEBSITE OR SERVICES, YOU CONSENT TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.
1. INFORMATION WE COLLECT
1.1 Personal Information You Provide
We collect information you voluntarily provide when you:
Account Creation & Orders:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely by third-party processors)
- Order history and preferences
Health & Wellness Information:
- Health questionnaire responses
- Product usage feedback
- Wellness goals and preferences
- Consultation notes
Communications:
- Customer service inquiries
- Product reviews and testimonials
- Newsletter subscriptions
- Survey responses
1.2 Information Automatically Collected
Website Usage Data:
- IP address and general location
- Browser type and version
- Device information and operating system
- Pages visited and time spent
- Referring websites
- Search terms used
Cookies and Tracking Technologies:
- Session and persistent cookies
- Web beacons and pixel tags
- Analytics tools data
- Marketing campaign performance data
1.3 Information from Third Parties
Third-Party Suppliers:
- Order fulfillment data
- Product availability information
- Shipping and tracking details
Service Providers:
- Payment processing confirmations
- Fraud prevention data
- Marketing platform data
- Analytics and advertising data
Social Media:
- Profile information if you connect social accounts
- Social media interactions with our content
2. HOW WE USE YOUR INFORMATION
2.1 Primary Business Purposes
Order Processing & Fulfillment:
- Process and complete transactions
- Coordinate with third-party suppliers
- Arrange shipping and delivery
- Handle returns and exchanges
- Provide customer support
Account Management:
- Create and maintain user accounts
- Authenticate users and prevent fraud
- Personalize user experience
- Track order history and preferences
2.2 Health & Wellness Services
Product Recommendations:
- Suggest suitable TCM products based on preferences
- Provide educational content relevant to your interests
- Customize product selections
- Offer personalized wellness guidance
Safety & Compliance:
- Monitor for potential adverse reactions
- Ensure age-appropriate product access
- Comply with health product regulations
- Maintain product quality standards
2.3 Marketing & Communications
Promotional Activities:
- Send newsletters and product updates
- Provide special offers and discounts
- Announce new products and services
- Share educational TCM content
Consent Required: Marketing communications require explicit consent and include easy unsubscribe options.
2.4 Business Operations
Analytics & Improvement:
- Analyze website usage and performance
- Improve product offerings and services
- Conduct market research
- Enhance user experience
Legal & Security:
- Comply with legal obligations
- Prevent fraud and abuse
- Protect intellectual property
- Enforce terms and conditions
3. HOW WE SHARE YOUR INFORMATION
3.1 Third-Party Suppliers
We share necessary information with our product suppliers to fulfill your orders, including:
- Order details and specifications
- Shipping addresses
- Contact information for delivery coordination
Supplier Privacy: Each supplier has their own privacy practices. We encourage you to review their policies.
3.2 Service Providers
We work with trusted third parties who assist with business operations:
Payment Processors:
- Credit card companies and payment gateways
- Fraud prevention services
- Billing and invoicing systems
Shipping & Logistics:
- Shipping carriers and fulfillment centers
- Package tracking services
- International shipping facilitators
Technology Services:
- Website hosting and maintenance
- Email service providers
- Analytics and marketing platforms
- Customer service tools
Professional Services:
- Legal and accounting firms
- Security and compliance consultants
- Business advisors
3.3 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Protect the rights and safety of others
3.4 Business Transfers
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred to the acquiring entity, subject to this Privacy Policy.
3.5 Consent-Based Sharing
We may share information with your explicit consent for specific purposes not covered above.
4. COOKIES AND TRACKING TECHNOLOGIES
4.1 Types of Cookies We Use
Essential Cookies:
- Website functionality and security
- Shopping cart and checkout processes
- User authentication and sessions
Analytics Cookies:
- Website usage statistics
- Performance monitoring
- User behavior analysis
Marketing Cookies:
- Advertising campaign effectiveness
- Personalized content delivery
- Social media integration
4.2 Cookie Management
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
4.3 Third-Party Analytics
We use analytics services like Google Analytics to understand website usage. These services have their own privacy policies governing data collection and use.
5. DATA SECURITY
5.1 Security Measures
We implement industry-standard security measures to protect your information:
Technical Safeguards:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security updates and patches
- Access controls and authentication
Administrative Safeguards:
- Employee training on privacy practices
- Background checks for personnel with data access
- Regular security audits and assessments
- Incident response procedures
Physical Safeguards:
- Secure data centers and facilities
- Environmental and access controls
- Equipment disposal procedures
5.2 Payment Security
We do not store complete credit card information. Payment processing is handled by PCI-DSS compliant third-party processors using industry-standard encryption.
5.3 Data Breach Response
In the event of a data breach, we will:
- Investigate and contain the incident
- Notify affected users promptly
- Comply with legal notification requirements
- Take steps to prevent future breaches
6. DATA RETENTION
6.1 Retention Periods
We retain personal information for different periods based on purpose:
Account Information: Retained while account is active plus 3 years after closure Order Information: Retained for 7 years for tax and legal compliance Health Information: Retained for 10 years or as required by law Marketing Data: Retained until consent is withdrawn Website Analytics: Typically retained for 26 months
6.2 Deletion Procedures
When retention periods expire, we securely delete or anonymize personal information using industry-standard methods.
7. YOUR PRIVACY RIGHTS
7.1 General Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information (subject to legal requirements)
- Restrict processing of your information
- Object to certain uses of your information
- Withdraw consent for marketing communications
7.2 California Residents (CCPA Rights)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising privacy rights
Note: We do not sell personal information to third parties.
7.3 Exercise Your Rights
To exercise your privacy rights:
- Email: support@meandqi.com
- Subject Line: "Privacy Rights Request"
- Include: Your name, contact information, and specific request
We will respond within 30 days of receiving a verifiable request.
8. INTERNATIONAL CONSIDERATIONS
8.1 Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
8.2 International Users
If you are located outside the United States:
- Your information will be transferred to and processed in the US
- US privacy laws may differ from your local laws
- By using our services, you consent to this transfer
8.3 European Union Users
For EU residents, we comply with applicable GDPR requirements and provide additional protections as required by EU law.
9. CHILDREN'S PRIVACY
9.1 Age Restrictions
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
9.2 Parental Discovery
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
9.3 Parental Rights
Parents who believe we may have collected information from their child should contact us immediately.
10. HEALTH INFORMATION PRIVACY
10.1 Health Data Sensitivity
We recognize the sensitive nature of health-related information and apply additional protections to:
- Health questionnaire responses
- Product usage for health purposes
- Consultation records
- Adverse reaction reports
10.2 Health Information Use
Health-related information is used solely for:
- Providing appropriate product recommendations
- Ensuring product safety and suitability
- Complying with health product regulations
- Improving our health and wellness services
10.3 Health Information Sharing
We do not share personal health information except:
- With your explicit consent
- As required by law
- To prevent serious health threats
- With healthcare providers you designate
11. MARKETING AND COMMUNICATIONS
11.1 Email Communications
We may send promotional emails to customers who:
- Have made purchases from us
- Have explicitly consented to marketing communications
- Have not opted out of such communications
11.2 Opt-Out Rights
You can unsubscribe from marketing communications by:
- Clicking unsubscribe links in emails
- Contacting customer service
- Updating your account preferences
11.3 Transactional Communications
We will continue to send order confirmations, shipping notifications, and other transactional messages regardless of marketing preferences.
12. THIRD-PARTY WEBSITES AND SERVICES
12.1 External Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices.
12.2 Social Media
Social media features on our website are governed by the privacy policies of the respective social media platforms.
12.3 Third-Party Services
We use various third-party services (analytics, marketing, payment processing) that have their own privacy policies. We encourage you to review these policies.
13. POLICY UPDATES
13.1 Notification of Changes
We may update this Privacy Policy periodically. Significant changes will be announced through:
- Email notifications to registered users
- Prominent website notices
- Updated effective dates
13.2 Continued Use
Your continued use of our services after policy updates constitutes acceptance of the revised policy.
13.3 Material Changes
For material changes that significantly impact how we use your information, we may seek additional consent where required by law.
14. CONTACT INFORMATION
14.1 Privacy Questions
For questions about this Privacy Policy or our privacy practices:
Email: support@meandqi.com
Subject Line: "Privacy Policy Inquiry"
Mail: Me and Qi LLC
Attn: Privacy Officer
1500 N Grant St #4407
Denver, CO 80203
14.2 Data Protection Officer
For complex privacy matters or formal complaints, you may request to speak with our designated privacy compliance officer.
14.3 Regulatory Authorities
You have the right to lodge complaints with relevant privacy regulatory authorities in your jurisdiction.
15. LEGAL BASIS FOR PROCESSING (EU RESIDENTS)
For European Union residents, we process personal information based on:
Contractual Necessity: To fulfill orders and provide services Legitimate Interests: For business operations, fraud prevention, and service improvement Consent: For marketing communications and optional services Legal Obligations: To comply with applicable laws and regulations
This Privacy Policy is effective as of the date listed above and governs our collection, use, and disclosure of your personal information. Please review this policy regularly for any updates.